Shipping & Returns Policy
Shipping & Returns
Shipping
We aim to dispatch all in-stock orders within 1–3 working days.
Pre-order items will be dispatched within the estimated timeframe shown on the product page.
Delivery times may vary during busy periods, bank holidays or due to courier delays.
Once your order has been dispatched, you will receive a confirmation email and tracking details (where applicable).
Returns Policy
At Fatagyan Luxe Jewellery, we are committed to providing high-quality jewellery.
Due to the nature of our products, we do not accept returns or exchanges for:
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Change of mind
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Ordering the wrong size
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Items that are too small or too large
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Personal preference
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Sale or clearance items
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Items that have been worn, used or damaged after delivery
Please read the product description and check all sizes carefully before placing your order.
Damaged or Incorrect Items
We only accept returns if:
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Your item arrives damaged or defective.
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You receive the wrong item.
If this happens, please contact us within 48 hours of delivery with:
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Your order number
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Clear photographs of the item
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Photographs of the packaging
Once we have reviewed your claim, we will arrange a replacement or refund where appropriate.
Contact Us
If you have any questions before or after placing your order, please contact us.
Fatagyan Luxe Jewellery
📧 Email: thexupingelegance@gmail.com
📱 WhatsApp Business: 07577 327232
We aim to respond to all enquiries as quickly as possible.